Designed an in-house mobile marketing automation app for businesses: Customer messaging for growth and retention
We optimized the Engage Messaging App with smart notifications, real-time presence indicators, and an intuitive interface. This streamlined communication and prioritized critical messages, resulting in a 30% reduction in team response times.
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Table of Content
This case study focuses on Engage's mobile application, designed to streamline how marketing teams handle customer service and internal communications. The app transforms chaotic inboxes into a unified platform, enabling collaborative management of emails, instant messages, and customer issues.
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User Experience Design / User Interface Design / Interaction Design
I streamlined customer service and internal communications by consolidating emails, instant messages, and customer issues into a single platform. My focus was on creating a visual design that was both functional and appealing. Throughout the project, I worked closely with the design manager, Collins.